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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Retail and Private Label Products are shipped out in the next 3-10 business days after receiving your order. You will receive a notification as soon as we complete and ship your order. It takes another 2-4 business days for you to receive your package within the United States, and about 10-20 days for international shipping depending on the country. 


New accounts can be created while checking out. Just check the box that says “Create new account” and enter your information and set your pasword.

As soon as you place your order and realize you entered the wrong address please contact us, EMAIL so we can change it. If we have shipped out the package, unfortunately there is nothing we can do and will not be responsible for any lost packages due to wrong addresses.

In the occasion that the shipping carrier ships it back to us (because they couldn’t deliver to a wrong address) and we receive it, we will ship it back to you at your expense. If the item is lost call USPS/UPS customer service number to open a claim.

We will provide a tracking number as soon as you get a notification that your order is completed and ready to ship. The tracking number can then be used to check on the status of the order. We use USPS as our main carrier and, on some occasions, UPS. You can also check by heading over to the “Tracking” page to get this information. You will need your order number and the email used to place the order. 

We do not keep your credit information on file, the credit card is only used when purchasing items from the website.

Most likely yes! We ship almost everywhere in the world. Even though the shipping time is estimated for 10-20 days, International packages can be complicated at times due to customs. It could very well take up to a month to receive your package. For international packages, the client will be responsible for any customs and import taxes that may apply in their country (most of the times they don’t charge custom fees). Customs may delay to release your package for various reasons please be patient as there’s nothing we can do and are not responsible for any delays caused by customs.

Items from multiple orders may be combined into the same package if the orders meet the following criteria:

  • Multiple orders are placed through the same customer account
  • The orders are being shipped to the same address.
  • The orders are shipping at around the same time.
  • The items will be delivered by your promised delivery date.

Combining items from multiple orders into a single package won’t change the amount of shipping you pay for each order. You’ll be charged separate shipping charges for each of your orders. However, you will not be charged more than the total amounts quoted at checkout for all orders.

Once the carrier and/or tracking number confirms the package was delivered at the address entered for the order, we are not responsible for any lost or stolen packages. If the package is lost before delivery you can file a claim with the carrier to be compensated (USPS, Customer service number 1(800)275877). If the item was confirmed as delivered you can still get compensated by the carrier once you file a claim contact the USPS number provided and they will best direct you how to move forward.

If you need to swap an item

Returns and Exchanges

Retail Hair Products and Wholesale Private Label Products: At our website your complete satisfaction is our top priority. Before you decide to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email, stating the reason and the order number within 3-5 days after delivery. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Your feedback is very important to us. Any items must be sent back complete with the original package and unused. All packages should be sent via a trackable method, email us the tracking number. We are not responsible for packages lost in transit. Original shipping charges are non-refundable, cost of return goods will be incurred by the customer. 

There will be no returns or refunds for any reason for orders 1 month or older from the day we ship out. 

If you placed an order but received the wrong item, you can return the wrong item for a replacement of the item you did not receive through the contact us by selecting the Wrong item was sent reason.

If your package has been damaged in shipping, please file a damaged-in-shipping claim by filling out the contact us form and checking the damaged in shipping box. Remember to include photos of the damage, all received items, all interior packing materials, as well as the packaging that the item arrived in. Be sure to include your order number in the email.

Ship to:

Bold Beauty Hair Inc,

3333 Preston Road, Suite 300

Frisco, TX 75034

Use the contact us page and we will respond soon as possible. 

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to contact us and check if we have begun working on your order. 

Yes, once an item is out of stock and is expected to be back soon we mark the product as “backorder”. This means that your payment will go through but we will ship it as soon as we have it in stock. You will receive a notification email as soon as we ship it.

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