Customer Help

Retail and Private Label Products are shipped out in the next 3-10 business days after receiving your order. You will receive a notification as soon as we complete and ship your order. It takes another 2-4 business days for you to receive your package within the United States, and about 10-20 days for international shipping depending on the country. 

shipping. 

New accounts can be created while checking out. Just check the box that says “Create new account” and enter your information and set your pasword.

As soon as you place your order and realize you entered the wrong address please contact us, EMAIL support@boldbeautyproducts.com so we can change it. If we have shipped out the package, unfortunately there is nothing we can do and will not be responsible for any lost packages due to wrong addresses.

In the occasion that the shipping carrier ships it back to us (because they couldn’t deliver to a wrong address) and we receive it, we will ship it back to you at your expense. If the item is lost call USPS/UPS customer service number to open a claim.

We will provide a tracking number as soon as you get a notification that your order is completed and ready to ship. The tracking number can then be used to check on the status of the order. We use USPS as our main carrier and, on some occasions, UPS. You can also check by heading over to the “Tracking” page to get this information. You will need your order number and the email used to place the order. 

We do not keep your credit information on file, the credit card is only used when purchasing items from the website.

Most likely yes! We ship almost everywhere in the world. Even though the shipping time is estimated for 10-20 days, International packages can be complicated at times due to customs. It could very well take up to a month to receive your package. For international packages, the client will be responsible for any customs and import taxes that may apply in their country (most of the times they don’t charge custom fees). Customs may delay to release your package for various reasons please be patient as there’s nothing we can do and are not responsible for any delays caused by customs.

Items from multiple orders may be combined into the same package if the orders meet the following criteria:

• Multiple orders are placed through the same customer account
• The orders are being shipped to the same address.
• The orders are shipping at around the same time.
• The items will be delivered by your promised delivery date.

Combining items from multiple orders into a single package won’t change the amount of shipping you pay for each order. You’ll be charged separate shipping charges for each of your orders. However, you will not be charged more than the total amounts quoted at checkout for all orders.

Once the carrier and/or tracking number confirms the package was delivered at the address entered for the order, we are not responsible for any lost or stolen packages. If the package is lost before delivery you can file a claim with the carrier to be compensated (USPS, Customer service number 1(800)275877). If the item was confirmed as delivered you can still get compensated by the carrier once you file a claim contact the USPS number provided and they will best direct you how to move forward.